I ordered a $52.00 box of chocolates for my wife's birthday. The order was placed before their cutoff time and was to be shipped out that same day for delivery the next day. They didn't process the order the same day and the tracking number they gave me was not valid....Read more
I didn't like
- Customer service person needs a new job
- Ordering fullfillment sucked
When I visited Godiva.com the company presented a large graphic banner that said, plainly, that I would receive 10% off my next order if I provide my email address in the box provided and click Submit and then use the promo code given. That's exactly what I did. But...Read more
I didn't like
- Being deceived by a bait-and-switch pricing strategy
Purchased a box of Godiva chocolate "Nut and Caramel Assortment" from NetCost in Manalapan NJ. Purchased date was 2/14/2017 Stamped on box "Best Before 2017 APR" Lot 10363 SKY 9113. Chocolate definitely did not taste fresh and some pieces looked old. Store refused to...Read more
Godiva - Stale chocolate
Purchased truffles from a Godiva store at quakerbridge mall The chocolate was old and customer service was no help.I was a long time customer but I will never buy Godiva again.
Godiva - Horrible staff toll free number. Horrible chocolates!
I went into my local, gables Florida, godiva,i bought $200 dollars worth of gift chocolates for my daughter. So then i as a mother tried it. Shes 25 she tried it,they were horrible quality. Neve again. Then the toll free number doesnt care. So f*** godiva!
Godiva Customer Care Review
I have been trying to get a catalogue since I have moved. It has been since September. Rude boss and people on phone could care less!
Delivery Service Review
I ordered birthday chocolates for my aunt. I'm an only niece and the only one she has. Godiva failed to send the gift to her on time. It was a week late! When I made them aware they sent it out over night but that DID Not make up for missing her birthday!
we were visiting NY this year with the family and as usual i go straight to godiva for my hot chocolate. When i went to pay the cashier with a terrible bad face ask me WHAT ELSE??. i said mmm, thats it thank you, then he offer me me some macaroon which they having a...Read more
Palais Royal sold your star assorted truffles; lot: 24361. Could not find an expiration date on the box. Bought some of your candy, in Bay city, TX today, but they were so flat and dried out. I do not want them to ruin your good name if they are caring and representing...Read more
I'm very disappointed with Godiva discontinuing their maple walnut truffles. It's been over 3 years since they've sold them, and I used to buy them a lot. I even wrote to them just to receive a cold and thoughtless response. Why take away what comsumers want and are...Read more
What a rip off! Godiva is out to burn people for their hard earned money. I placed an order for a chocolate delivery to a friend. This friend has a full time job, so she was not home to received the delivery. The shipment was coming via Fed Ex, which I was NEVER...Read more
I entered the King of Prussia store around 8pm to purchase some candies. The sales associate was standing by the entrance way (door to the store). I questioned her as to whether the store was closing and she stated "no." It was on a Wednesday night because I was going...Read more
I was in the willow grove mall over the weekend and I went to Godiva for an anniversary gift and when I went in I overheard a conversation between I believe the manager and an employee and the manager said, "I would never eat anything we sell here!" The employee then...Read more
This product hasI high fructose /cornsyrup which are loaded with harmful sugar/TRUFFLES.or THE Drk chocolate almonds were in a small amount for the price paid. I am not very satisfied, in working in the retail industry for almost 15 years, until I decided to return to...Read more
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