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I placed an Order on 10-26-2017, for my weeding anniversary which is on 10-31-2017, The expected delivery date was between the 29 and the first, which I thought was perfect; well it turns out the order was not shipped until 10-30-2017 which would make it impossible for...
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2.0
I liked
  • On site service
I didn't like
  • Customer service
#1123959
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i was watching one of godiva candy commercials and i have to admit that the candy looked so rich and chocolate was just flowing i was just setting their wondering why would they put an white model with chocolate candy it did not make sense personally i felt that an...
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1.0
I liked
  • Taste
#1121490
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Godiva - Fake!, Cheap!

Simple!,See's is the Freshest, Most Natural, non changing candy!!!!!! Real ingredients!, Yep!, the BEST EVER!!
#1119497
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Godiva - Stale chocolate

Purchased truffles from a Godiva store at quakerbridge mall The chocolate was old and customer service was no help.I was a long time customer but I will never buy Godiva again.
1.9
Details
Advertised vs Delivered
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
#1101359
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I ordered a $52.00 box of chocolates for my wife's birthday. The order was placed before their cutoff time and was to be shipped out that same day for delivery the next day. They didn't process the order the same day and the tracking number they gave me was not valid....
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I didn't like
  • Ordering fullfillment sucked
  • Customer service person needs a new job
#1093795
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Godiva - Horrible staff toll free number. Horrible chocolates!

I went into my local, gables Florida, godiva,i bought $200 dollars worth of gift chocolates for my daughter. So then i as a mother tried it. Shes 25 she tried it,they were horrible quality. Neve again. Then the toll free number doesnt care. So f*** godiva!
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
#1060510
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When I visited Godiva.com the company presented a large graphic banner that said, plainly, that I would receive 10% off my next order if I provide my email address in the box provided and click Submit and then use the promo code given. That's exactly what I did. But...
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2.8
I didn't like
  • Being deceived by a bait-and-switch pricing strategy
#1014597
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Godiva Customer Care Review

I have been trying to get a catalogue since I have moved. It has been since September. Rude boss and people on phone could care less!
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
#1012235
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Purchased a box of Godiva chocolate "Nut and Caramel Assortment" from NetCost in Manalapan NJ. Purchased date was 2/14/2017 Stamped on box "Best Before 2017 APR" Lot 10363 SKY 9113. Chocolate definitely did not taste fresh and some pieces looked old. Store refused to...
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1.0
I didn't like
  • Purchased product not fresh
#1008333
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we were visiting NY this year with the family and as usual i go straight to godiva for my hot chocolate. When i went to pay the cashier with a terrible bad face ask me WHAT ELSE??. i said mmm, thats it thank you, then he offer me me some macaroon which they having a...
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#992674
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