Contact Godiva Customer Service
Godiva Phone Numbers and Emails
Toll-Free Number:
-
(800) 946-3482
Customer Service:
-
(877) 267-7847Business Accounts
Godiva Email:
letters@godiva.com
Contact Information
Godiva Website:
Godiva Help Center:
Corporate Office Address:
Godiva
333 W 34th St
New York,
New York
10001
United States
How Good is Godiva's Customer Service?
Summary of Godiva Customer Service Calls
110
TOTAL
CALLS
CALLS
01:04
AVG CALL
DURATION
DURATION
7%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Godiva?
Shipping and Delivery Question:
- “Tracking”
- “Would not deliver to my zip code”
- “Missing item from order”
Request for Information Question:
- “For verification of my order”
- “Freshness question”
- “Lost my confirmation”
Product/ Service Question:
- “Broke my tooth, from Godiva. customer service”
- “Product ingredients”
- “Unhappy with product”
Staff Question:
- “About the customer service job”
- “Complaint on manager”
- “Customer service”
Employment Question:
- “Employment opportunity”
- “W-2s for 2019”
Activation/ Cancellation Question:
- “Cancel and order”
Return/ Replace Question:
- “Return lost”
Account Question:
- “Change password”
Payments and Charges Question:
- “Charge”
Other Question:
- “Fix order”
- “Problem w container of cocoa”
- “No response to order email on Tuesday 12/9”
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Godiva