Godiva Phone Numbers and Emails

Toll-Free Number:

  • (800) 946-3482

Customer Service:

  • (877) 267-7847
    Business Accounts

Godiva Email:

letters@godiva.com
Is this your business?
PissedConsumer Club

Contact Information

Godiva Website:

Godiva Help Center:

Corporate Office Address:

Godiva
333 W 34th St
New York, New York 10001
United States

Godiva Rating Based on 68 Reviews

Rating details

2.0
more details
Customer service
Product or Service Quality
Website
Diversity of Products or Services

Rating stats

Rating trend

How Good is Godiva's Customer Service?

Emmalee Tpq
Emmalee Tpq
Feels Disappointed | Dec 16, 2023

5
No resolution to problem

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Bailyn Fhz
Bailyn Fhz
Feels Satisfied | Nov 14, 2023

Great customer service and I was able to resolve issue with a single all

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Ellen C Trt
Ellen C Trt
Feels Disappointed | Jul 19, 2023

She didn't know what product I was complaining about. Confused and lack of knowledge.
I'm extremely disappointed. I sent $58 and the product was messed up by detail on package.

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Summary of Godiva Customer Service Calls

110 TOTAL
CALLS
01:04 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Godiva?

Shipping and Delivery Question:

  • “Tracking”
  • “Would not deliver to my zip code”
  • “Missing item from order”

Request for Information Question:

  • “For verification of my order”
  • “Freshness question”
  • “Lost my confirmation”

Product/ Service Question:

  • “Broke my tooth, from Godiva. customer service”
  • “Product ingredients”
  • “Unhappy with product”

Staff Question:

  • “About the customer service job”
  • “Complaint on manager”
  • “Customer service”

Employment Question:

  • “Employment opportunity”
  • “W-2s for 2019”

Activation/ Cancellation Question:

  • “Cancel and order”

Return/ Replace Question:

  • “Return lost”

Account Question:

  • “Change password”

Payments and Charges Question:

  • “Charge”

Other Question:

  • “Fix order”
  • “Problem w container of cocoa”
  • “No response to order email on Tuesday 12/9”

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