Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

I placed an Order on 10-26-2017, for my weeding anniversary which is on 10-31-2017, The expected delivery date was between the 29 and the first, which I thought was perfect; well it turns out the order was not shipped until 10-30-2017 which would make it impossible for my wife to receive her gift by our anniversary date not only I will look bad and irresponsible it will also erode my status as a customer with Godiva. I have place few orders before and never encounter whats taking place this time. I hope future order specially for special occasions like this one will get the priority it deserves.

Product or Service Mentioned: Godiva Shipping Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: On site service.

I didn't like: Customer service.

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