Product: Godiva Customer Care Clear all filters (0 of 11 reviews match)
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Godiva - Poor communication and horrible shipping dependability

I placed 6 orders in November for a delivery on Dec. 18, 2018. When I called on Dec.20, I was told that these items would probably be delivered Dec. 24. The company never notified me of the delay. Because of the late delivery I had to change some of the addresses since the people I bought them for would not be home. I am still worried that my gifts will be left sitting on the door step because no one is home. Godiva has good chocolate, but horrible customer service and undependable delivery. This was the first time I have placed an order with Godiva, and it will also be the last.
1.7
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Advertised vs Delivered
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Godiva Customer Care
I liked
  • Chocolates taste great
I didn't like
  • Unreliable for delivery
  • Failed to notify me of untimely delivery
#1431476
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When i took up their *** up with them, Godiva refused to refund my money and trying to act smart with me......very very arrogant....as if their *** was my responsibility...they loot without delivering....avoid them like plague.. They dont respond to you mails and...
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1.4
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Godiva Customer Care
#1185993
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Godiva Customer Care Review

I have been trying to get a catalogue since I have moved. It has been since September. Rude boss and people on phone could care less!
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
Product
Godiva Customer Care
#1012235
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I entered the King of Prussia store around 8pm to purchase some candies.The sales associate was standing by the entrance way (door to the store). I questioned her as to whether the store was closing and she stated "no." It was on a Wednesday night because I was going...
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Anonymous
Anonymous

You're just *** to run into the door and obviously need new glasses.

Anonymous
Anonymous

This company sucks. They lie to their employees. The upper management is terrible. Erika Arieas is the worst district manager ever. How she has a job when she lies cheats a...

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Godiva Customer Care
#849058
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I was in the willow grove mall over the weekend and I went to Godiva for an anniversary gift and when I went in I overheard a conversation between I believe the manager and an employee and the manager said, "I would never eat anything we sell here!" The employee then...
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Godiva Customer Care
#836572
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Godiva chocolate has the WORST customer service ever. I placed an order last night around 7 pm with standard shipping with a 25% off coupon. Today I woke up to 25% off + free shipping. I called customer service and got the run around there is nothing they can do its a...
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2.5
Jeannette, Pennsylvania
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Godiva Customer Care
#746639
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Godiva Customer Care Review

I visited Europe last May and bought Godiva dark chocolates in Belgium . To my utter shock when I opened the chocolates back home , it was swarming with worms , in spite of taking sufficient care . Mail to the customer care proved useless . Can justice be given to me . SujathaRamesh.
1.0
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Product or Service Quality
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Godiva Customer Care
#701434
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I have had the worse experience at the Godiva store at Roosevelt Field mall for the pass few months, this one particular employee(Rachel), her name given to me by another employee said she is new and dose not treat the customer good. I can verify this because it has...
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3.7
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Godiva Customer Care
#691585
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I walked into Godiva and I heard the two ladies working there insulting people as they walked by the store. I felt very disrespected. What if I were the person walking past the store? I felt very uncomfortable and left immediately. As I was leaving, I heard the woman...
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Tinton Falls, New Jersey
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Godiva Customer Care
#686241
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Just contacted Godiva's "chat" customer service line and spoke with Garrett. I told him that I recently retired, after 35 years of teaching, and received a box of "biscuits" from one of my colleagues. I also told him that I suffer from migraines and cannot...
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Godiva Customer Care
#370946
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