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On Valentine's Day I went to the MetLife Building location and requested 4 milk chocolate covered strawberries. I was told they were out and did not know when they will be available again that day. They had white chocolate covered strawberries which I'm not crazy...
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1.0
#1189758
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They royally botched my gift to a friend in Denmark....charged a ton of courier costs... lied that my friend refused to receive the gift... Self and my friend has to chase them, make tens of calls and mails, trace it and go to post office to receive the gift....this is...
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1.4
#1185993
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I purchased a tiny box of Godiva milk chocolate cashews at the Chicago O'Hare airport (Hudson News) for $6... yes, super expensive, but wanted to get a little thank you for my husband who watched our kiddos while I traveled on business. They were SO STALE that my...
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1.2
I didn't like
  • No refund for stale product
  • Customer service did not help
#1176800
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Godiva - Really expensive garbage, right to the trash!

I haven't had Godiva before. I spent a pretty penny on the ultimate dessert truffles. They were horrible!! I tried to like them. I did. They're.... Just.... Awful. I've had better chocolate from the dollar store. I can't believe people eat this.
1.4
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
#1144891
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As a long time customer I convinced my wife to rely directly upon Godiva and their website to order and ship products to her family for birthdays, holidays, etc.. Today 12/7 I was informed by my wife that her order, placed on 11/11/2017, for chocolate cordial cherries...
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#1143959
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I placed an Order on 10-26-2017, for my weeding anniversary which is on 10-31-2017, The expected delivery date was between the 29 and the first, which I thought was perfect; well it turns out the order was not shipped until 10-30-2017 which would make it impossible for...
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2.0
I liked
  • On site service
I didn't like
  • Customer service
#1123959
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i was watching one of godiva candy commercials and i have to admit that the candy looked so rich and chocolate was just flowing i was just setting their wondering why would they put an white model with chocolate candy it did not make sense personally i felt that an...
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1.0
I liked
  • Taste
#1121490
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Godiva - Fake!, Cheap!

Simple!,See's is the Freshest, Most Natural, non changing candy!!!!!! Real ingredients!, Yep!, the BEST EVER!!
#1119497
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Godiva - Stale chocolate

Purchased truffles from a Godiva store at quakerbridge mall The chocolate was old and customer service was no help.I was a long time customer but I will never buy Godiva again.
1.9
Details
Advertised vs Delivered
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
#1101359
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I ordered a $52.00 box of chocolates for my wife's birthday. The order was placed before their cutoff time and was to be shipped out that same day for delivery the next day. They didn't process the order the same day and the tracking number they gave me was not valid....
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I didn't like
  • Customer service person needs a new job
  • Ordering fullfillment sucked
#1093795
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