I received a gift basket of Godiva chocolates for Christmas. When I bit into a caramel, I was overwhelmed by a chemical taste. I smelled the basket, and it smelled identical to the taste--very similar to paint or wood stain. I emailed Godiva, thinking they should...Read more
- Answered email quickly
I didn't like
- Bad chocolates not replaced
I thought VIP membership is a loyalty programme that aims at customer retention, but it wasn't the case for Godiva HK, at least not anymore. I had a terrible experience with Godiva membership, which I entered since April 2011. The membership initially lasts for 3...Read more
They had an offer for $70 in free chocolate if I purchased $500 worth for XMas gifts for my company. They proceeded to send their certificates to me after I had purchased with an email that was flagged by gmail as SPAM. When I realized 1 week later that I had not...Read more
I walked in to make a quick purchase of chocolate covered strawberries at Godiva on 41 st street and Broadway one Monday morning and what I seen behind that door leading to the back was ceiling high trash stored with chocolates and fruits on the floor. Horrified at...Read more
Ordered two gifts and the same time; they went to the wrong recipients. That is, what was delivered did not match the invoice. Godiva refused to correct the situation, either by refund or reshipping. I received this email: " Dear Customer, Thank you for your email...Read more
Just contacted Godiva's "chat" customer service line and spoke with Garrett. I told him that I recently retired, after 35 years of teaching, and received a box of "biscuits" from one of my colleagues. I also told him that I suffer from migraines and cannot...Read more
High end my butt!! My husband, I and my daughter went into Oakbrook Godiva Boutique right as it opened about 3 weeks ago. They had a sample tray out on the counter so we all tried a piece. The RUDE employee from behind the counter snatches up the tray and takes it and...Read more
Godiva Customer Care Review
I visited Europe last May and bought Godiva dark chocolates in Belgium . To my utter shock when I opened the chocolates back home , it was swarming with worms , in spite of taking sufficient care . Mail to the customer care proved useless . Can justice be given to me . SujathaRamesh.
I had a very bad experience with godiva in 2014 at the TFWA and their staff c.s. lam. See http://thetravellinggourmet.wordpress.com for the whole story
I was in Godiva store in southshore mall a week ago. While I was waiting in line to purchase my favorite icecream, I saw one staff counting money within 3 inches of the cones !! I was shocked ! This is not an icecream farm or a local convenience store, I pay $6 for a cone and eat tons of dirt and virus from money ?! She needs to be trained !!
Company Policy Review
I actually worked for the company. I had a woman come in with her daughter, and the daughter who was under 18 had a reward card with us. I let it slide because it was her birthday month which means she got a $10 gift card from us. Since Godiva changed its policies in April, customers who haven't been spending with us in the last year had their free piece benefit deactivated, which was the case with this mother and her daughter. Not being able to...
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